Free Chat Widget For Your Website

The Bitrix24 chat widget is quite different from Zopim, LiveChat, Olark, LiveEngage, Intercom.io, FreshChat, ClickDesk, and others. Not only Bitrix24 is free for an unlimited number of users (yep, that’s right!), but it’s also an omnichannel CRM and contact center.

This means that you can use the Bitrix24 widget for live chat, call back requests, and contact forms, giving your website visitor a choice. You can also communicate with your clients via email, telephone Facebook, Viber, Slack, Kik, Telegram, and other popular messengers. All correspondence and conversations will be saved to free Bitrix24 CRM.

A live chat widget in Bitrix24 can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.

You can use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members. Every conversation can be rated by a customer and/or your team supervisor.

For quicker and more customer-friendly order processing, you can create a set of canned replies to be used to keep customers on hold when your customer support team is not available.

Contact Center in Bitrix24 features each and every tool you may need for quick and efficient communication with your clients. Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.

Let your clients choose how they want to reach you, and we will provide you with the tools to handle these requests, including an embeddable live chat widget for websites and landing pages with plenty of advanced settings, including customizable chatbots, canned replies, and more.

As for the contact forms, you get access to fully customizable contact, feedback and callback request forms. All the data is processed and stored in Bitrix24 so that you could always go find it later. And with our VoIP telephony, you can set up your own inbound/outbound cloud call center with smart routing, interactive voice response, and call tracking.

To learn more about our free live support software, create your free Bitrix24 account now or check out our highly informative videos and CRM manual for a quick start.