What is a sales funnel?

The shape of the funnel shows that, at the beginning, there are a lot of prospects, but the number of your potential customers decreases at each stage of a sales process.
Sales funnel is used to track and analyze the number of prospects at each sales funnel stage. You will see the bottlenecks of your sales process and be able to make improvements if necessary.

The most common stages/phases are:

• Awareness
• Interest
• Evaluation
• Decision
• Action/purchase

However, in most advanced CRM software you can customize each stage of your sales funnel according to your needs and have multiple sales funnels, which is especially important when you sell more than one product or service and want to have a clear picture of each sales process.