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CRM Manage sales and clients effortlessly
Sales management Manage leads, deals, contacts, pipelines, access permissions & roles
Contact center Omnichannel communications via CRM forms, website widget, live chat, WhatsApp, Instagram, telephony, email
Sales team collaboration Work with chat, video calls, tasks, calendar, file storage, online documents
Sales enablement Get estimates, invoices, payments, catalog, inventory, e-signature, CRM store
Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
Marketing Use email campaigns, social media ads, SMS, telemarketing, landing pages
Automation & integrations Set CRM rules and triggers, workflow automation, automated funnels, API
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
See all CRM features
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Tasks & Projects Get work done easier & faster
Task management Choose between Kanban board, Gantt chart, Scrum, task list
Task tracking Take advantage of checklists & sub-tasks, task summary, time tracking, focus & supervisor mode
API & integrations Connect your tasks to other services via API integration for advanced task automation
Project management Use projects, workgroups, project planning, roles, access permissions
Employee performance Get productive with task reports, workload management, task efficiency & KPI
Mobile tasks Task creation, task tracking, notifications, comments, chat on the go
Project collaboration Work faster with chat, video calls, comments, file storage, documents, external users, task templates
Automation Save time with automatic task creation and workflow automation
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
See all Tasks & Projects features
Collaboration
Collaboration Power up your teamwork
Online workspace Use chat, activity feed, comments, reactions, company-wide video announcements
Online documents & file storage Store, share and edit documents online easily with co-workers using company drive
Workgroups Create workgroups, invite external users, set access permissions and work on tasks and projects
Online meetings Do more with video calls, video conferencing, screen sharing, call recording and custom backgrounds
Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
See all Collaboration features
Sites & Stores
Sites & Stores Create websites that sell
Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
Social selling Sell your products directly via Facebook, Instagram, WhatsApp or Telegram
Website forms Capture leads with custom order forms, registration & feedback forms, and forms with conditional fields
Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
See all Sites & Stores features
HR & Automation
HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
Culture & engagement Get company news, polls, appreciation badges, tags, personal notifications
Mobile HR Chat, video calls, employee profiles, approvals, notifications on the go
Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
See all HR & Automation features
CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
See all CoPilot features
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The Role of AI in Improving Customer Engagement Strategies
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Read Bitrix24 articles posted by our team and guest writers

All categories
Boost Sales with CRM
Sales & revenue growth
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Find the Perfect Tool
How to Build a Knowledge Base from Scratch: A Guide for Small Businesses
Small Business Growth
How to Build a Knowledge Base from Scratch: A Guide for Small Businesses
Create a powerful knowledge base from scratch with our essential guide designed specifically for small businesses.
12 min
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Customer Success
Bitrix24 vs. Zendesk: Comparing Customer Support Solutions
Compare Bitrix24 and Zendesk to find out which customer support solution delivers the best results for your business.
11 min
Bitrix24 vs. Trello: Which Is More Effective for Project Management in Small Businesses?
Goal-Oriented Project Management
Bitrix24 vs. Trello: Which Is More Effective for Project Management in Small Businesses?
Discover the key differences between Bitrix24 and Trello for small business project management- explore features, pricing, and usability.
11 min
Bitrix24 vs. Google Workspace: Collaboration and Productivity Tools Face-Off
Find the Perfect Tool
Bitrix24 vs. Google Workspace: Collaboration and Productivity Tools Face-Off
Compare Bitrix24 and Google Workspace in a face-off of collaboration and productivity tools. Find the best fit for your needs!
12 min
6 Essential Features Every Knowledge Base Software Must Have
Team & HR Growth
6 Essential Features Every Knowledge Base Software Must Have
Discover the six essential base software features needed to deliver top-notch support and streamline information access.
11 min
5 Best Project Management Software for Small Businesses
Goal-Oriented Project Management
5 Best Project Management Software for Small Businesses
Discover small businesses' top 5 project management software options, enhancing efficiency and collaboration.
11 min
Knowledge Base Management: How to Maintain and Update Your Knowledge Base Regularly
Goal-Oriented Project Management
Knowledge Base Management: How to Maintain and Update Your Knowledge Base Regularly
In this article, we'll cover 10 essential tips to help you maintain and update your knowledge base regularly, ensuring it remains a valuable resource for your team and organization.
12 min
How to Streamline HR Processes with Employee Self-Service
Team & HR Growth
How to Streamline HR Processes with Employee Self-Service
Self-service HR systems put employees in the driving seat of routine HR tasks, reducing the level of admin that human resources can handle. In this article, we will outline 10 ways to streamline HR processes with employee self-service.
11 min
Strategic Time Investment: Allocating Wisely for Future Success
Time Efficiency Hacks
Strategic Time Investment: Allocating Wisely for Future Success
Let's take a closer look at what strategic time investment really means and its relation to allocation and business success. We will give you some of the best and most effective time management strategies and time investment tips.
10 min
10 Tools for Building Smarter AI-Driven Business Processes
Power of AI, ML & Big Data
10 Tools for Building Smarter AI-Driven Business Processes
AI-driven business processes have taken the world by storm — and it’s just the beginning. In this article, we’re going to cover 10 AI business tools that can help improve your performance and agility in constantly evolving markets.
11 min
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