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Analytics & reports Analyze sales funnel, employee performance, Sales Intelligence, BI Builder dashboards
Mobile CRM Leads, deals, invoices, payments, telephony, emails, inventory, calendar at your fingertips
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CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
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Shared calendars Plan with company & personal calendar, open time slots, meeting room booking, calendar sync
Mobile communications Team messenger, video calls, comments, calendar, notifications anywhere
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
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Website builder Use our free CMS, templates, hosting, AI-generated images and texts to create awesome sites
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Landing pages Generate leads with capture forms, automated funnels and Google Analytics integration
Online store Maximize ecommerce with inventory management, order processing, delivery and online payments
Mobile sites & online stores Responsive design, online orders, client management in your pocket
Website widget Enable widget to chat with site visitors, use popular messengers and accept callback requests
Online marketing tools Increase sales with email marketing, Facebook or Google Ads, marketing automation, CRM integration
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
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HR & Automation Optimize workflows & manage HR data
Employee management Use employee profiles, company structure, access permissions, Active Directory
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Work management Track employee performance with KPI, work reports, supervisor view
Internal communications Communicate via video announcements, memos, public and private chats
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
Information management Work with knowledge bases, online documents, file storage, access permissions
Automation Streamline operations with requests, approvals, expense reports, RPA, workflow automation
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CoPilot
CoPilot Your AI-powered assistant in Bitrix24
CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
CoPilot in Tasks AI-generated task descriptions, task summaries, checklists, comments
CoPilot in Chat Unlimited source of ideas, AI-generated texts, brainstorming, and more
CoPilot in Sites & Stores Compelling copy on demand, AI-generated images, detailed prompts, text translation
CoPilot in Feed Thread summaries, AI-generated ideas, text editing & creation, AI-written responses, text translation
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Read articles on customer service from Bitrix24

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Find the Perfect Tool
7 Effective Customer Communication Strategies
Customer Success
7 Effective Customer Communication Strategies
Communication is something we do almost all the hours of each day, customer communication is more intricate and detailed than everyday conversations because it serves a purpose and aims to accomplish something for the company and customer. And so, here are 7 effective communication strategies.
7 min
How to Write a Business Proposal [Examples + Template]
Customer Success
How to Write a Business Proposal [Examples + Template]
This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min
13 Support Ticketing Tools Your Service Team Will Love You For
Customer Success
13 Support Ticketing Tools Your Service Team Will Love You For
List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.
7 min
8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy
Customer Success
8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy
Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.
6 min
8 Benefits Of Implementing a Live Chat On Your Website
Customer Success
8 Benefits Of Implementing a Live Chat On Your Website
You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.
5 min
How Customer Centricity Can Boost Your Business
Customer Success
How Customer Centricity Can Boost Your Business
In recent years, more and more consumers are more conscious of how and where they spend their money. They tend to look more deeply into the background of a company, its online presence. This is how customer centricity can boost your business.
6 min
Customer Relationship Management. Best CRM for IT
Customer Success
Customer Relationship Management. Best CRM for IT
Since business and trade have moved to the internet, it is becoming increasingly more difficult to find and retain customers and compete with the increasing numbers of service providers. In this article, we shall discuss the significance of effective CRM practices for successful business operations, particularly in the IT sector.
12 min
7 Essential Tips for effective Remote Client Management
Customer Success
7 Essential Tips For Effective Remote Client Management
Client management demands a delicate mix of communication, honesty, and high-quality output. Working remotely should never compromise client relations since clients breathe life into the business. Here, we will touch on the 7 essential tips for effective remote client management.
6 min
How to Create a Customer Journey Map
Customer Success
How to Create a Customer Journey Map
One of the ways to find excellent ideas for increasing the number of sales in your company is to build a customer journey map. But... How?
11 min
9 Simple Effective Client Management Skills to Practice
Customer Success
9 Simple Effective Client Management Skills to Practice
Customer service has come on leaps and bounds in recent years. However, whether it’s the overused “the customer is always right”, or having a dedicated customer success department, one thing is for sure — clients are at the center of every business.

5 min
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