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13 Support Ticketing Tools Your Service Team Will Love You For

List of the top support ticketing solutions that businesses from various industries use. Don't have a support ticketing app? Find out why you might need one in this article.

7 min

8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy

Customer Success

Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.

6 min

Customer Success

8 Benefits Of Implementing a Live Chat On Your Website

You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.

5 min

Customer Success

How Customer Centricity Can Boost Your Business

In recent years, more and more consumers are more conscious of how and where they spend their money. They tend to look more deeply into the background of a company, its online presence. This is how customer centricity can boost your business.

6 min

Customer Success

Customer Relationship Management. Best CRM for IT

Since business and trade have moved to the internet, it is becoming increasingly more difficult to find and retain customers and compete with the increasing numbers of service providers. In this article, we shall discuss the significance of effective CRM practices for successful business operations, particularly in the IT sector.

12 min

Customer Success

7 Essential Tips For Effective Remote Client Management

Client management demands a delicate mix of communication, honesty, and high-quality output. Working remotely should never compromise client relations since clients breathe life into the business. Here, we will touch on the 7 essential tips for effective remote client management.

6 min

Customer Success

How to Create a Customer Journey Map

One of the ways to find excellent ideas for increasing the number of sales in your company is to build a customer journey map. But... How?

11 min

Customer Success

9 Simple Effective Client Management Skills to Practice

Customer service has come on leaps and bounds in recent years. However, whether it’s the overused “the customer is always right”, or having a dedicated customer success department, one thing is for sure — clients are at the center of every business.

5 min

Customer Success

Five Rules for Successful Remote Sales With Bitrix24 CRM

In this article, we are going to talk about the current trends and challenges of the consumer market while also focusing on the transition from physical sales to remote sales using Bitrix24 CRM.

13 min

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