Transform Your Customer Service With Edna.io WhatsApp Integration In Bitrix24

Boost Your Business Communication with Edna.io WhatsApp Integration. 

Why Choose Edna.io WhatsApp for Your Business?

1. Service Mailings and Promotions
Utilize Edna.io WhatsApp to send targeted service mailings and promotional messages. With the support for Highly Structured Message (HSM) templates, you can initiate conversations with customers, ensuring they stay informed about your latest offerings.

2. Feedback Gathering
Collect valuable customer feedback effortlessly. Edna.io WhatsApp allows you to engage with customers directly, making it easier to gather insights and improve your services.

3. Website Widget Communication
Enhance your website's customer service by integrating a WhatsApp widget. This feature enables customers to start a conversation directly from your website, providing a convenient and immediate way to connect.

How to Connect Edna.io WhatsApp in Bitrix24

Connecting Edna.io WhatsApp in Bitrix24 is straightforward. Once integrated, you can send messages to customers directly from your CRM, ensuring all interactions are logged and easily accessible.

Sending WhatsApp Messages from CRM:

1. From the CRM Record Form
Send personalized messages directly from the CRM entity form, ensuring each customer receives tailored communication.

2. Group Actions
Reach multiple customers simultaneously with group actions, perfect for sending bulk updates or promotional messages.

3. Automation Rules
Automate your messaging process using Bitrix24's automation rules. Set triggers to send messages based on specific customer actions or timelines, ensuring timely and relevant communication.

Invite customers to chat on WhatsApp to maximize the potential of your CRM, ensuring efficient and effective customer communication.

By leveraging Edna.io WhatsApp integration, you can enhance customer engagement, streamline feedback collection, and boost your promotional efforts.